Last Updated: July 8, 2025

Welcome to the website of SPV Trucks. We deeply understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy aims to explain how we collect, use, store, share, and protect your personal information, as well as the rights you have.

Please read and understand this policy carefully before using our website and/or services. If you do not agree with any part of this policy, please immediately stop using our website and/or services. By continuing to use our website and/or services, you acknowledge that you have read, understood, and agreed to all contents of this policy.

1. Introduction

This policy applies to your access and use of all websites, products, and services provided by our company (collectively referred to as “our Services”), including but not limited to services provided through www.spvtrucks.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us or that is generated by your use of our Services, adhering to the principles of lawfulness, legitimacy, and necessity.

2.1 Information You Provide Directly

When you interact with us, you may provide us with the following personal information:

  • Contact Information: When you contact us via inquiry forms, online chat, email, or phone, you may provide your name, company name, job title, email address, phone number, mailing address, fax number, etc.
  • Account Information: If you create a user account, you may provide a username, password (stored encrypted), etc.
  • Inquiry and Order Information: When you inquire about our products or place an order, we may collect information about the specific products you inquire about, order details, delivery address, and payment information (Please note: If you use third-party payment services, we typically do not directly collect your full bank card numbers or other sensitive payment information, which is handled by the payment service provider).
  • Communications and Feedback: The content of your communications with us via the website, email, phone, or other means, as well as any product reviews, survey responses, or suggestions you provide.
  • Marketing Preferences: Your preferences for receiving marketing communications.

2.2 Information Collected Automatically

When you access and use our website, we may automatically collect the following information through Cookies, Web Beacons, and other tracking technologies:

  • Device Information: Your device model, operating system version, browser type and version, device settings, unique device identifiers, IP address, etc.
  • Usage Information: Details of your use of our website services, such as access dates and times, pages visited, time spent on pages, clickstream data, error information, referring URLs, etc.
  • Geolocation Information: Rough geographic location information (e.g., country, city) that may be inferred from your IP address.
  • Cookie and Similar Technology Information: We use Cookies and similar technologies to collect and store information. For details on how we use Cookies and how you can control them, please refer to Section 5 of this policy.

3. How We Use Your Information

We collect and use your information for the following purposes:

  • To Provide and Manage Our Services: To process your inquiries and orders, deliver the products and services you request, manage your user account, and provide customer support.
  • To Improve Products and Services: To analyze user behavior and preferences to optimize website features, enhance user experience, and develop new products and features.
  • To Personalize Your Experience: To recommend products and services that may be of interest to you based on your interests and past activities, and to provide personalized content.
  • For Marketing and Promotion: To send you marketing communications, promotional information, and exhibition details about our products and services (with your consent or as permitted by law).
  • For Security and Compliance: To detect and prevent fraud, abuse, security threats, or other illegal activities; to comply with applicable laws, regulations, industry standards, and company policies.
  • For Internal Operations: To perform data analysis, auditing, troubleshooting, statistical analysis, and other internal management activities.
  • To Resolve Disputes: To address and resolve any disputes between you and us.

4. Information Sharing and Disclosure

We highly value the protection of your personal information and, in principle, will not share your personal information with any company, organization, or individual, except in the following circumstances:

  • With Your Explicit Consent: We may share your personal information with third parties when we have obtained your clear authorization or consent.
  • Service Providers: We may share your information with third-party service providers who assist us in operating our services, such as:
    • Logistics service providers: for product delivery.
    • Payment processors: to handle your payment transactions.
    • Cloud service providers: for data storage and computing.
    • Marketing and analytics service providers: e.g., Google Analytics, for website traffic analysis and ad optimization.
    • Online customer service/CRM system providers: to assist us with customer communication and management.
    • Please note: We will enter into strict data protection agreements with these third parties, requiring them to process your data only according to our instructions and in compliance with this policy and relevant laws and regulations.
  • Affiliates: We may share your personal information with our affiliated companies (parent company, subsidiaries, or other companies under common control) to provide, maintain, and improve our services.
  • Legal Requirements and Compliance: We may disclose your personal information if required by law, regulation, court order, subpoena, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, asset sale, bankruptcy, or reorganization, your information may be transferred as part of the company’s assets. We will notify you before such a transfer and ensure the new entity complies with this policy.
  • With Your Consent: If we have obtained your explicit consent.

5. Cookies and Similar Technologies

Our website uses Cookies and similar technologies (such as Web Beacons, pixel tags) to enhance your Browse experience, analyze website traffic, remember your preferences, and provide personalized content and advertising.

  • What are Cookies: Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to recognize your device on subsequent visits.
  • How We Use Cookies:
    • Strictly Necessary Cookies: Essential for the website’s basic functions to operate, such as account login and security verification.
    • Functionality Cookies: Remember your preferences, such as language choice and region.
    • Performance/Analytics Cookies: Collect anonymous information to help us understand how the website is used, thereby optimizing website performance (e.g., via Google Analytics).
    • Advertising/Marketing Cookies: Used to display more relevant advertisements to you.
  • Your Choices: Most browsers automatically accept Cookies by default. You can manage or disable Cookies in your browser settings according to your preferences. However, please note that disabling certain Cookies may affect your ability to use some features of our website. For more information on how to manage Cookies, please consult your browser’s settings.

6. Your Rights

In accordance with applicable laws and regulations, you have the following rights regarding your personal information:

  • Right of Access: You have the right to obtain a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request us to correct or supplement your personal information if it is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request us to delete your personal information, for example, if the information is no longer needed for the purpose it was collected, or if you withdraw your consent.
  • Right to Restriction of Processing: In certain circumstances, you have the right to request us to restrict the processing of your personal information.
  • Right to Object to Processing: In certain circumstances, you have the right to object to our processing of your personal information, particularly for direct marketing purposes based on legitimate interests.
  • Right to Data Portability: In certain circumstances, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another data controller.
  • Right to Withdraw Consent: If our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights: You can contact us to submit your request using the contact information provided in Section 12 of this policy. We will process your request within the legally prescribed timeframe after verifying your identity.

7. Data Security

We implement reasonable security measures consistent with industry standards to protect your personal information from unauthorized access, disclosure, use, alteration, or loss. These measures include:

  • Using encryption technologies (such as SSL/TLS) to protect data in transit.
  • Encrypting data at rest.
  • Implementing strict access controls, allowing only authorized personnel to access personal information.
  • Deploying firewalls, intrusion detection systems, and other technical means to prevent cyberattacks.
  • Conducting regular security audits and vulnerability scans.
  • Providing privacy protection and information security training for employees.

Despite our reasonable efforts, the internet is not a 100% secure environment, and we cannot guarantee the absolute security of your information during transmission or storage.

8. Data Retention

We will retain your personal information for the minimum period necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will delete or anonymize your personal information.

9. International Data Transfers

If you will transfer user data outside of China or to other jurisdictions, please provide detailed information here:

  • Transfer Destination: Data may be transferred to and stored on servers located in [e.g., specific countries/regions where we or our service providers are located, such as the United States, EU, or other countries].
  • Legal Basis and Safeguards: Explain the legal basis for data transfer (e.g., your consent, contractual necessity, standard contractual clauses, binding corporate rules, etc.), and the safeguards taken to ensure data security and compliance.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of [Please fill in the minimum age, e.g., 18]. We do not knowingly collect personal information from minors. If you believe that we may have inadvertently collected personal information from a minor, please contact us immediately using the contact information provided in this policy, and we will take prompt steps to delete the relevant information.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our data practices, updates to laws and regulations, or new service features. We will post the latest version of this Privacy Policy on this page and notify you of significant changes via [e.g., website announcement or email]. We encourage you to review this policy periodically for the latest information.

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, or wish to exercise your personal information rights, please contact us through the following methods:

Company Name: SPVTRUCKS
Contact Address: HuBeiShengSuiZhouShi
Email: [email protected]
Phone Number: 19078910918